{"id":18454,"date":"2023-03-20T16:56:56","date_gmt":"2023-03-20T13:26:56","guid":{"rendered":"https:\/\/tuvacademy.ir\/course\/customer-satisfaction-and-complaint-management-system-based-on-improvement-standards\/"},"modified":"2026-02-19T08:41:16","modified_gmt":"2026-02-19T05:11:16","slug":"customer-satisfaction-and-complaint-management-system-based-on-improvement-standards","status":"publish","type":"product","link":"https:\/\/tuvacademy.ir\/en\/course\/customer-satisfaction-and-complaint-management-system-based-on-improvement-standards\/","title":{"rendered":"Customer Satisfaction and Complaint Management System Based on Improvement Standards"},"content":{"rendered":"\t\t<div data-elementor-type=\"product-post\" data-elementor-id=\"18454\" class=\"elementor elementor-18454 elementor-9244\" data-elementor-post-type=\"product\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4becd3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4becd3f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20d27c2\" data-id=\"20d27c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32c514b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"32c514b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 09-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><strong>Course Objective<\/strong>\r\n\r\n&nbsp;<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d110cb elementor-widget elementor-widget-text-editor\" data-id=\"4d110cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 09-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:right;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<ul>\n<li>To become familiar with the establishment of customer behavioral guidelines according to ISO 10001<\/li>\n<li>To understand the customer complaint handling process as outlined in ISO 10002<\/li>\n<li>To gain knowledge of the dispute resolution process based on ISO 10003<\/li>\n<li>To become acquainted with the customer satisfaction measurement process in accordance with ISO 10004<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6db3085 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6db3085\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-590e3de\" data-id=\"590e3de\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1c4cdc elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d1c4cdc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Course Content<\/strong><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b1f35 elementor-widget elementor-widget-text-editor\" data-id=\"27b1f35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>Reasons for the expansion of the customer-centric approach<\/li>\n<li>Examination of the concepts of customer satisfaction and related topics<\/li>\n<li>Review of the relationship between customer satisfaction and quality management system standards<\/li>\n<li>Methods for determining behavioral rules according to ISO 10001<\/li>\n<li>Guiding principles<\/li>\n<li>Framework of behavioral rules<\/li>\n<li>Planning, design, and development<\/li>\n<li>Implementation, maintenance, and improvement<\/li>\n<li>Establishing a process for handling customer complaints according to ISO 10002<\/li>\n<li>Guiding principles<\/li>\n<li>Complaint handling framework<\/li>\n<li>Planning and design<\/li>\n<li>Implementation, maintenance, and improvement<\/li>\n<li>Establishing the Dispute Resolution Process ISO 10003<\/li>\n<li>Dispute Resolution Framework<\/li>\n<li>Planning, Designing, and Development<\/li>\n<li>Establishment of Customer Satisfaction Measurement Process ISO 10004<\/li>\n<li>Customer Satisfaction Measurement Framework<\/li>\n<li>Planning, Design, and Development<\/li>\n<li>Operation, Maintenance, and Improvement<\/li>\n<li>Operations, Maintenance, Preservation and Improvement<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-addc544 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"addc544\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-acc0377\" data-id=\"acc0377\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e64a91c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e64a91c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of participating in the course<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead0dd4 elementor-widget elementor-widget-text-editor\" data-id=\"ead0dd4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li><strong>Improving Customer Satisfaction:<\/strong> Implementing a Customer Satisfaction and Complaint Management System enables the organization to identify and address customer complaints and issues, leading to enhanced customer satisfaction and loyalty.<\/li>\n<li><strong>Increasing Efficiency:<\/strong> The Customer Satisfaction and Complaint Management System provide a standardized approach to handling complaints and disputes, resulting in increased efficiency and reduced costs.<\/li>\n<li><strong>Enhancing Reputation:<\/strong> A well-designed and properly implemented CSMS can improve the organization&#8217;s reputation and demonstrate its commitment to customer satisfaction.<\/li>\n<li><strong>Regulatory Compliance:<\/strong> Implementing a Customer Satisfaction Management System (CSMS) assists organizations in complying with relevant regulations and legal requirements related to complaints and disputes.<\/li>\n<li><strong>Continuous Improvement:<\/strong> A customer satisfaction and complaint management system provides a framework for continuous improvement, enabling organizations to identify areas for enhancement, address them effectively and improve their products and services.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a68dd3e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a68dd3e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d2d59b\" data-id=\"0d2d59b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15773f7 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"15773f7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Who is the Customer Satisfaction and Complaint Management System course suitable for?<\/strong><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a89b836 elementor-widget elementor-widget-text-editor\" data-id=\"a89b836\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The Customer Satisfaction and Complaint Management System course, based on the ISO 10000 series standards, is suitable for various types of organizations, including public and private sector organizations, small and medium-sized enterprises, as well as large multinational companies.<\/p>\n<p>This course is ideal for quality managers, customer service managers, complaint handling specialists, dispute resolution professionals and anyone involved in managing customer complaints and improving customer satisfaction<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca3bb9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca3bb9e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b0ff9d3\" data-id=\"b0ff9d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36c40c9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"36c40c9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why T\u00dcV Academy Iran-Germany?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5db2fb6 elementor-widget elementor-widget-text-editor\" data-id=\"5db2fb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u2714 Over 20 years of experience in holding specialized and managerial courses<\/p>\n<p>\u2714 Collaboration with 2100 organizations and training 210,000 people<\/p>\n<p>\u2714 Providing valid certificates<\/p>\n<p>\u2714 Practical and applied training with prominent professors<\/p>\n<p>\u2714\u00a0 Using up-to-date educational methods to improve knowledge and skills<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"The Customer Satisfaction and Complaints Management System (CSMS) is an important part of the quality management system of every organization. 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